Bank Pembangunan Malaysia Berhad

Bank Pembangunan Malaysia Berhad's pain-point was the lack of high-level visibility over their IT environment. To this end, Redynamics Asia was assigned to deploy System Center Operations Manager (SCOM), System Center Configuration Manager (SCCM) and System Center Service Manager (SCSM) to assist in managing their IT environment.

Business Needs

Bank Pembangunan Malaysia Berhad (BPMB) is owned by the Ministry of Finance, and its main function is to provide financial assistance to capital-intensive industries. Incorporated in 1973, BPMB evolved from being a corporation established to encourage and assist entrepreneurship within the Bumiputera community by providing necessary financial services.

BPMB's IT department caters to some 500 employees and 2 major subsidiaries, and needed a system capable of monitoring servers, deploying updates whilst reducing the initial time spent for these tasks.

The IT department also needed a system capable of troubleshooting issues and viewing the state-of-health of their current IT services on a real-time basis.

Lukman Ismail, Vice President / Head Group Information Technology for BPMB said "In vendor selection for the implementation of Enterprise Management and Monitoring System project, we were looking at the technical aspect of the proposal, the company's track records in similar projects, it's strength in technical capability and financials, post-implementation support, as well as any value-added services or solutions offered. Redynamics stood out as the best candidate and provided the highest comfort level in delivering and implementing SCOM, SCCM and SCSM for the Bank."

Solution

BPMB understood that to be more efficient, their IT environment would need to be able to provide preemptive notification in order to prevent downtime and for them to have better monitoring control. Servers that were deploying SCOM were upgraded to Hyper-V.

The previous Helpdesk system was replaced to make way for Service Manager and SCCM was deployed to gain enhanced insights into and provide control over IT systems. Redynamics Asia was chosen to deploy these solutions because of the proven track record and successful prior engagements.

Benefits

Deployment of SCOM has provided BPMB with an alert system for administrators to be aware of any problems and to be able to troubleshoot these problems before it affects mission-critical systems. This minimizes system downtime and deployment of personnel for time-consuming firefighting.

With the deployment of SCCM, BPMB comprehensively assesses, deploys, and updates servers and client computers without the need to perform individual updates, thus reducing workload to perform other important tasks. It increases efficiency in the IT Helpdesk department by increasing Helpdesk scenario support.

Lukman Ismail commented "The solutions enable us to manage and monitor our servers and client devices more effectively and efficiently through a centralized single console, enable early detection of incidents through auto alert and notification, manage and monitor incidents more effectively through a centralized system, and subsequently improve IT infrastructure and service availability and performance."
Running monthly reports can also be a tedious task previously but with SCSM, running report is now within a click of a button. With the help of Redynamics' solution, BPMB is able to increase efficiency and have better visibility and control of their IT environment.